|| Print ||
|Wednesday, September 29, 2010|
By Jacq Lacy
Athletic apparel company Lululemon’s marketing strategy includes cupcakes, camp outs, dances and running clubs. Last week it took the unusual step of organizing an overnight camp-out in upscale Bridgeport Village.
The company relies solely on social events, word of mouth and social media to get customers to its stores. It seems to work. Lululemon’s 2009 revenue grew by 28% over the year before. The company’s gross revenues for 2009 were about $453 million.
Lululemon, which was founded in 2000 in Vancouver, B.C., began business in Oregon five years ago with its Pearl District store. Last week the company demonstrated how its approach works with the opening of its new 3,000-square-foot store at Bridgeport Village in Tigard, a store that sprung from a Lake Oswego showroom that had opened in August 2009. A Bend showroom opened in April.
Lululemon’s strategy is to analyze a community by using a showroom where employees interact with consumers through fitness classes and events. Once the employees understand what consumers in the area want, and think they have a strong customer base, the company moves from a showroom to open a storefront.
The Lululemon vibe is similar to that of a church or a nightclub. The management transforms each retail store into a place where people can relax, be challenged, and achieve goals. For Lululemon, class participants become customers.
“We see ourselves as a community resource instead of a retailer,” said Shannon Kaiser, assistant store manager to the Bridgeport location.
The Lake Oswego showroom advertised events in its online calendar and on its Facebook page. After developing friendships over the past year, a grand opening camp out seemed like the right idea for the Lululemon community. It was the first of its kind in Lululemon history, said Carmen Ip, a regional community relations manager.
More than 35 people, invited online, arrived at the mall last week with tents and sleeping bags ready to get free Lululemon apparel and free yoga classes taught by local instructors. About 10 campers said that friends or family introduced them to the brand.
“We always have a large group for our store openings, mainly because we’ve already developed friendships in the community,” Ip said.
Campers participated in a “rock ’n’ roll yoga” session, received complimentary yoga mats and joined a sunrise yoga session instructed by Annie Mockford of Yesyoga, a Portland yoga studio.
“A lot of people may be intimidated to come into the yoga studio. Somehow it’s a bit easier to go to a free community class. It makes it easier to get that first try,” Mockford said.
Lululemon invites local yoga studios to teach free classes at the store, which introduces people to yoga and creates customers for Lululemon’s athletic clothing.
Those at the grand opening said they liked the practicality and durability of Lululemon, and said the high price tag was worth it.
“[My fiancé] has about 15 other pairs of pants that have gone unused now because she has her Lululemon ones,” Vanden Bos said.
The company operates 130 stores in Canada, Australia and the U.S., each with the freedom to design and implement Facebook pages and events specialized to that store’s community. The company plans to add 15 new stores and 40-45 new showrooms worldwide by the end of this year.
Jacq Lacy is an associate writer for Oregon Business magazine.
Monday, August 03, 2015
BY KIM MOORE | RESEARCH EDITOR
Pushing the extreme.
Tuesday, July 28, 2015
BY JASON NORRIS
Uncertainty in Greece and China, along with potential interest rate hikes mean investors are looking at the market and nervously questioning where they should be invested.
Thursday, August 20, 2015
BY JACOB PALMER
Ask any college student: Textbook prices have skyrocketed out of control. Online education startup Lumen Learning aims to bring them down to earth.
Monday, July 13, 2015
BY AMY MILSHTEIN | PHOTOS BY JASON E. KAPLAN
Telemedicine, new partnerships and real estate diversification make health care more accessible in rural Oregon.
Monday, July 13, 2015
BY CAMILLE GRIGSBY-ROCCA
Can the brave new world of neurotechnology help an OHSU surgeon find a cure for obesity?
Wednesday, July 15, 2015
We asked readers how Obamacare has impacted their business.
Wednesday, August 19, 2015
BY AMY MILSHTEIN
Training, from the mundane to the sublime, bolsters companies and workers in an uncertain world.
|Child care challenge|
|Is there life beyond Reed?|
|Hackers access more than 225k Apple accounts|
|Companies offer wearables for your dog|
|Umatilla targets homeless camps|
|Obama has votes for Iran deal|
|A Bouquet of Beer in Bend|
|Obama aims to restore rights for workers|
|Apple's next new product event: Sept. 9|
For good or ill, gay marriage inspires many people. They have strong feelings about it. Sometimes those strong feelings are grounded in religion and sometimes they are not. When the workplace is added to the mix, emotions tend to run high. After giving an overview of two current situations, The Bullard Edge is going to outline three key points for consideration and clarity.
Yesterday, a divided National Labor Relations Board dropped another hammer on the employer community. In a long-awaited and much debated move, the Board jettisoned the decades old standard for determining when two independent businesses should be considered joint employers of an individual worker for collective bargaining purposes.
Transforming the culture of Oregon’s educational leadership.
Attendance, breakfast buffet, materials, certificate of attendance and parking are all complimentary on behalf of the firm.
New regulations are in effect and more updates are on the horizon, are you prepared?
The Oregon Entrepreneurs Network (OEN) is pleased to announce 16 finalists — from over 60 nominees — for the 2015 OEN Tom Holce Entrepreneurship Awards.