|| Print ||
|Wednesday, November 17, 2010|
By Tom Cox
Just had a client ask about how to best handle a nagging problem -- his people were loose and lax about keeping internal promises and hitting internal deadlines.
2. Optionally, explain briefly how YOU contributed to the problem (not what others did): "I failed to allow enough time for my subcontractor to do the revisions." This is about your role -- do NOT throw others under the bus.
3. Demonstrate your compassion by stating in a sentence or two how you know they are affected: "I know this puts you back and could shove you into working on the weekend, or incurring overtime charges."
4. Re-promise: "I will have it in your hands by noon Friday." Be sure this is a deadline you can keep.
5. Offer to help clean it up: "If you have to work the weekend, I'll be in here with you to help." Or, "I'll cover any overtime charges out of my budget, not yours."
6. Optionally, tell them your new commitment more generally: "You have my commitment that in the future I will check with the subcontractor about their turnaround time, rather than assuming it, and I will commit to being on time in the future."
|The List: 100 Best Nonprofits to Work For in Oregon|
|Run, Nick, Run|
|100 Best Nonprofits: Working for equality inside and out|
|One Tough Mayor|
|Fare Thee Well, Company Town|
|Keep Pendleton Weird|
|Hiring report disappoints|
|Phil Knight memoir: Coming spring 2016|
|2 out of 5 millennials pay for their news|
|Oregon's graying workforce|
|How much did Bernie Sanders raise in Q3?|
|Federal regulators OK Jordan Cove LNG terminal|
|Amazon to emulate parts of Uber's model|
Wage gaps and workforce shortages are threatening the quality of care and supports to Oregonians with intellectual and developmental disabilities. Who’s caring for those who care for our most vulnerable residents?
Engaging employees and customers along the way.
After first visiting as tourists, entrepreneurs relocate to Oregon and spur economic growth.
Over 300 attendees will gather to learn from 50+ regional leaders pushing the sustainability needle forward. GoGreen Portland offers a distinct platform of bringing people together across industries and sectors to build viable networks and cross-pollinate best practices throughout the regional business community.
Are you planning a meeting, party, gala, fundraiser, holiday party, golf tournament, retirement party, team building or birthday? You won’t want to miss this show to get hundreds of great ideas!
Promoting from within its own ranks, PacificSource Health Plans has tapped Tony Kopki to head its commercial lines of business in Oregon, Idaho and Montana. In his new role as Vice President of Commercial Programs, Kopki will provide strategic, product and market leadership for PacificSource’s commercial programs.