|Handling broken promises||| Print ||
|Wednesday, November 17, 2010|
By Tom Cox
Just had a client ask about how to best handle a nagging problem -- his people were loose and lax about keeping internal promises and hitting internal deadlines.
2. Optionally, explain briefly how YOU contributed to the problem (not what others did): "I failed to allow enough time for my subcontractor to do the revisions." This is about your role -- do NOT throw others under the bus.
3. Demonstrate your compassion by stating in a sentence or two how you know they are affected: "I know this puts you back and could shove you into working on the weekend, or incurring overtime charges."
4. Re-promise: "I will have it in your hands by noon Friday." Be sure this is a deadline you can keep.
5. Offer to help clean it up: "If you have to work the weekend, I'll be in here with you to help." Or, "I'll cover any overtime charges out of my budget, not yours."
6. Optionally, tell them your new commitment more generally: "You have my commitment that in the future I will check with the subcontractor about their turnaround time, rather than assuming it, and I will commit to being on time in the future."
|Powerball jackpot hits new record|
|5.1-magnitude quake hits eastern Canada|
|How a Seattle school launched Bill Gates career|
|Windows Phone surpasses Blackberry|
|Kim Dotcom doesn't want 3D gun plans on Mega's servers|
|David Beckham retires from soccer|
|ODB, Eazy-E holograms to perform|
|Will this startup succeed?|
|The STEM shortage|
|Combined Transport keeps on trucking|
|Farm futures: private equity goes organic|
|Food cart owner Nong balances life, work and play|
|Celly launches its DIY network|
|What is driving the cost of health care? |
Oregon Business magazine's 5th annual
100 Best Green Companies to Work For in Oregon
Wednesday, May 29, 2013
From Oregon Translational Research and Development Institute: OTRADI today announced its plans to open and operate a 13,000 square-foot multi-tenant bioscience complex in the Willamette Wharf building at 4640 SW Macadam Avenue. Slated to be complete in spring 2013, the OTRADI Bioscience Incubator (OBI) will house up to six companies.
MEDIAmerica, publisher of Oregon Business and Oregon Home magazines, announces a new retail website: HalfOffOregon.com. The website offers lodging, dining, recreation and many other items at half off their regular cost.
As you probably know by now, The Vernon Company is a national leader in the promotional products industry with annual sales of over $60 million. We are a family owned business, led by the fourth generation of the Vernon family.