|| Print ||
|Wednesday, November 17, 2010|
By Tom Cox
Just had a client ask about how to best handle a nagging problem -- his people were loose and lax about keeping internal promises and hitting internal deadlines.
2. Optionally, explain briefly how YOU contributed to the problem (not what others did): "I failed to allow enough time for my subcontractor to do the revisions." This is about your role -- do NOT throw others under the bus.
3. Demonstrate your compassion by stating in a sentence or two how you know they are affected: "I know this puts you back and could shove you into working on the weekend, or incurring overtime charges."
4. Re-promise: "I will have it in your hands by noon Friday." Be sure this is a deadline you can keep.
5. Offer to help clean it up: "If you have to work the weekend, I'll be in here with you to help." Or, "I'll cover any overtime charges out of my budget, not yours."
6. Optionally, tell them your new commitment more generally: "You have my commitment that in the future I will check with the subcontractor about their turnaround time, rather than assuming it, and I will commit to being on time in the future."
|The List: 100 Best Nonprofits to Work For in Oregon|
|Run, Nick, Run|
|100 Best Nonprofits: Working for equality inside and out|
|Keep Pendleton Weird|
|One Tough Mayor|
|Liza Minnelli takes 200 mile Uber ride|
|Should gun owners carry insurance?|
|VW admits system was intentionally placed to cheat|
|The $184,000 almond caper|
|Microsoft unveils new lineup of products|
|Miller-Budweiser merger hits snags|
|Portland State campus security to carry guns|
Wage gaps and workforce shortages are threatening the quality of care and supports to Oregonians with intellectual and developmental disabilities. Who’s caring for those who care for our most vulnerable residents?
Engaging employees and customers along the way.
After first visiting as tourists, entrepreneurs relocate to Oregon and spur economic growth.
Former Chief Medical Officer for Saint Alphonsus Health Alliance brings 30 years of healthcare industry expertise and innovation.
Have you reviewed and revised your vacation, sick leave and PTO polices? Determined how to best comply with Oregon's Sick Leave law? Let us help.
Cliff Davidson Named Partner of the Firm.