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|Friday, June 14, 2013|
BY TOM COX | BIZ TIPS CONTRIBUTOR
I was recently asked, how much do people lie to their bosses and what can be done about it?
I covered some of this in “Why the Boss is Always Wrong.”
I’m a coach to CEOs and the CEO of a startup.
Lying to the boss happens constantly across organizations.
The one universal constant about lying: people do it to ‘manage’ or manipulate the boss’ reactions.
If you want to know what people are lying to you about, that’s easy. Just ask people what you react to the most negatively.
Blow up about bad customer service? Customer service problems will be hidden from you.
Shame people publicly about losing a sale? Elaborate stories will be invented to deflect your wrath.
That’s 75% of lying to the boss. The other 25% comes from people who got conditioned by some prior boss (or parent or teacher) to hide bad news, and they’re projecting that onto you.
You can overcome it, with time and patience. Here are your steps, with tips for getting your head straight:
Summary — if you’re lied to a little, it’s par for the course. Over time and with patience, you’ll train your people to quickly and easily tell you the truth.
If you’re lied to a lot, and you’re the CEO, then at some level you’re creating it.
Tom Cox is a Beaverton consultant, author and speaker. He coaches CEOs on how to boost performance by building workplace trust.
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