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Why your employee is always right

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Friday, March 29, 2013
BY TOM COX | BIZ TIPS CONTRIBUTOR

03.29.13 Thumbnail PidgeonI learned a lot about humans from studying pigeons. It was 1985 and I worked at Professor Israel Goldiamond’s behaviorism lab at the University of Chicago. (And yes, pigeons are a lot different from people.) The biggest thing Professor G. taught me was, “the organism is always right.”

 

When is anger OK in the workplace?

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Tuesday, March 19, 2013
BY TOM COX | BIZ TIPS CONTRIBUTOR

03.20.13 Thumbnail AngerWhen is anger okay in the work place? Never.

Expressing or ‘acting out’ anger is different from feeling anger. I can feel anger without having to share it. And I can express my anger in a responsible way that is not denial, is not ‘stuffing’ it, and also doesn’t make someone else wrong or scared.

 

Keep a thin skin

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Tuesday, March 05, 2013
BY TOM COX | BIZ TIPS CONTRIBUTOR

03.05.13 Thumbnail BossLeaders shouldn’t be “thick skinned” — not if that means shrugging off negative feedback that might actually be correct. Leaders need to be emotionally resilient, unattached to outcomes, and assume positive intent.

 

 

Strategic execution- outside the core

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Monday, February 25, 2013
BY TOM COX | BIZ TIPS CONTRIBUTOR

02.25.13 Thumbnail CoreWhen I work with senior teams, they share a common bias across firms and industries — they over-value the uniqueness of their industry, firm, or niche, and they over-value innovative changes in their self-identified Core Business. And they fail to put appropriate focus on off-the-shelf innovations available in the non-core processes.

 

Start benchmarking in five minutes

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Friday, February 08, 2013
BY TOM COX | BIZ TIPS CONTRIBUTOR

02.08.13 Thumbnail BenchmarkThe hardest part of starting to track your performance is to just start. So, just start quick and dirty. It’s worth it — you’ll dramatically boost your odds of achieving your goals by spending 5 minutes setting up benchmarks.
 

 

Strategic execution- please stop innovating

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Friday, February 01, 2013
BY TOM COX | BIZ TIPS CONTRIBUTOR

02.01.13 Blog WagonWheelWant more real breakthroughs faster in your firm or department? Here’s an easy way: stop “innovating” so much.

 
 

 

Four keys to successful small business blogging and social media

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Friday, January 25, 2013
BY TY KIISEL | BIZ TIPS CONTRIBUTOR

01.25.13 Thumbnail SocialMediaShould small business owners consider blogging and social media to promote their businesses? Yes—and maybe, provided you do it right. 


 

 

How to form a strategic advisory board

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Wednesday, January 23, 2013

01.23.13 Thumbnail AdviceWhat can a private company do, to harness the kind of intellectual firepower that most of us can’t even access in our wildest dreams? Recruit an Advisory Board.

 

 

4 steps to faster, better strategic planning

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Friday, January 11, 2013

01.11.13 Thumbnail 4stepsFor 10 years, Jill struggled to make a profit. At over $8 million in sales, her specialty call center should have been providing her with annual profits of 8-12% or between $640,000 and a million dollars. Instead she paid herself a “good-enough” salary and saw profits trickle in at 1/2% — just $50,000.  She didn’t own a business, she owned a job. Jill had done strategic planning of the “blue sky” variety many times. That kind of planning is worthless, says leadership expert Tom Cox.

 
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