Home Contributed Blogs
Contributed Blogs

Building a better customer experience

| Print |  Email
Friday, May 09, 2014

BY TOM COX | OB BLOGGER

050914 thumb coxTo give customers better experiences, business owners need to understand the stories customers tell themselves about interacting with a given company.

 

Don't reorganize. Fix the fundamentals instead

| Print |  Email
Thursday, April 24, 2014
.04.25.14 thumb fundamentalsBY TOM COX | OB BLOGGER

Too many of us in business choose to reorganize rather than fix underlying issues.

 

Car ignition recalls and lean product design

| Print |  Email
Friday, April 11, 2014
04.11.14 thumb gm-gettyTOM COX | OB BLOGGER

The auto industry is starting to share more costs across manufacturers for complex and challenging design work, like new transmission design, and certain new engine technologies. What we’re not yet seeing is wholesale outsourcing of “unavoidable waste” components to specialist companies.

 

How to handle the unexpected

| Print |  Email
Friday, March 28, 2014
03.28.14 thumb disasterBY TOM COX | OB BLOGGER

The next mysterious (or disastrous) event could be one that you or your team might suddenly need to respond to, probably under intense scrutiny.

 

How to help your staff solve their own problems

| Print |  Email
Friday, March 21, 2014
03.21.14 thumb coxcoffeeTOM COX | OB BLOGGER

During a recent talk to HR Directors, I asked if they saw leaders trying to solve every problem, instead of delegating to and empowering staff. Every head nodded. Every single one.

 

Tech makes the world go round

| Print |  Email
Thursday, March 20, 2014
03.20.14 thumb internetBY JASON NORRIS | GUEST BLOGGER

I don’t think anyone can (or should) remember what it was like to get things done without the internet. This milestone in technology has certainly benefited brick-and-mortar companies and subsequently launched a new era of businesses.

 

Leader's bookshelf

| Print |  Email
Friday, March 14, 2014
02.06.14 BooksBY TOM COX | OB BLOGGER

Five books that will make you a better leader.

 

Business dispute resolution calls for proactive approach

| Print |  Email
Monday, February 03, 2014
02.03.14 Thumbnail ConflictBY ROBERT SHLACHTER AND MARK FRIEL | OB GUEST CONTRIBUTORS

Alternative methods of dispute resolution have the potential to lower costs, increase efficiency and provide greater control over process. The key is to know which ones to use, and how to use them in a way that accomplishes those objectives.

 

Travel pays

| Print |  Email
Thursday, January 30, 2014
01.30.14 Thumbnail ORTourismBY LINDA BAKER | OB EDITOR

A conversation with Travel Oregon CEO Todd Davidson.

 
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>

Page 3 of 16
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS