|| Print ||
|Thursday, May 17, 2012|
By Tom Cox
Few things differentiate you more than the way you make other people feel when they interact with you.
Many top CEOs and politicians make a point of writing personal notes to people who have done them favors.
A short, hand-written, sincere Thank You note is extremely powerful. They are increasingly rare, which makes them even more effective. And if you only want to write an email Thank You note, the formula below works just as well.
Here’s a way you can quickly and easily outperform 95% of your competitors — make a habit of writing Thank You notes. Here are some simple steps to follow that will make this quick and easy, until it becomes second nature.
First, notice what you’re grateful for. If you’re following prior guidance, you’re already ending each day writing down your victories and at least one thing for which you are grateful.
When you notice what you are grateful for, it makes you happier and helps re-wire your brain to notice the good things happening in your life.
Only when you feel true gratitude should you take the next step and write a Thank You note.
Three Sincere Sentences
Use these 3 sentences to write a brief and sincere thank-you:
Here’s how to write each sentence.
Open by reminding them of what was observable (by one or more of the five senses) that they did.
Touch: your warm firm handshake. Vision: you looked me in the eye and smiled. Smell: the aroma of the food you prepared for us. Taste: again, food or beverage are most likely here. Hearing: what someone said, the sound of music, or someone’s voice.
Examples – “The other day when you invited me to your Rotary lunch, I remember you met me at the door with a firm handshake, and you looked me in the eye and smiled.” Or, “Yesterday I watched as the kids open the presents you sent.”
Elaborate on the Observation – which by itself may not have a lot of meaning – and explain what impact their action had on you (or on someone else). I typically use the word “feel” when describing impact, though any outcome or result is fine.
Examples – “You really made me feel welcome.” Or, “I wish you could have seen their smiles.”
Express your sincere feeling of gratitude. If you can, look deep into the other person and find the character trait that underlies their action. Start with “generosity” and see if you can find some other word that’s even more appropriate.
Examples – “Your Rotary is fortunate to have so warm-hearted a member as you, and I’m grateful to have your friendship.” Or, “I know the kids appreciate how loving and caring you are – as do I.”
Other Ways to Show Appreciation
I was recently incredibly impressed with how welcome I felt when I walked in for a recent appointment at Fish Marketing in Portland, and was greeted by a sign that read “Fish Marketing Welcomes Tom Cox”
I have no idea why it struck me so strongly, yet it does. The gesture clearly didn’t take much effort, just organization and a little time. Yet nobody had ever done that for me before. It made me feel important and cared about. It made me want to send other people there, because I knew how they would be treated. And it suggested that this organization takes the time to get the little things right.
The employees at one of my clients expressed similar feelings when their managers created a bulletin board to capture acknowledgements by employees of each others’ contributions. This can be risky – what if people stop using it? – however in this case they have followed through, and I’ve gotten multiple reports of ‘difficult’ employees suddenly blossoming into happy productive teammates, now that they feel appreciated.
What can you do differently, all the better to show the appreciation you already feel?
|OHSU researchers work on AIDS vaccine|
|Lean in? Not Sabrina Parsons.|
|Oregon agriculture - not just a commodity|
|The cable guy|
|Outside the box|
|Mars freshwater lake might have supported life|
|Uruguay to become first country to legalize marijuana|
|GM names first woman CEO|
|Government spies snooped in video games|
|Tech firms seek surveillance reform|
|Ice storm wreaks havoc nationwide|
|Federal Reserve could ease stimulus sooner rather than later|
Produced by the Oregon Business marketing department
When the Portland-based manufacturing company Glass Alchemy, Ltd. was first nominated for an Oregon State University Austin Family Business Excellence in Family Business award in 2004, husband-and-wife team Henry Grimmett and Susan Webb-Grimmett, were honored and optimistic about their chances of winning.
Some employers have embraced the use of employment arbitration agreements as a way to manage and mitigate the rising costs, risks and liabilities associated with employment-related claims. Historically, employment arbitration agreements require employees to present employment-related claims, such as employment discrimination, wrongful discharge, harassment, or claims for wages or compensation to an arbitrator, in lieu of proceeding to court.
Produced by the Oregon Business marketing department
Boly:Welch was founded in 1986 based on a close connection between Diane Boly and Pat Welch. The two had worked together at another recruitment firm and shared certain core values: passion for their work, a sense of humor, a commitment to their community and a desire to create a healthy, nurturing work environment.
The Oregon New Lawyers Division of the Oregon State Bar recognized two of Barran Liebman’s own at their Annual Meeting and Social on November 1.
Barran Liebman LLP is proud to announce that Iris Tilley has been named a partner with the firm. Iris has been with Barran Liebman since 2009 and is a member of the Employee Benefits practice group. She advises employers in all aspects of employee benefits, including ERISA, COBRA, HIPAA, retirement plans, compensation agreements, and health care reform.
Dunn Carney will host its annual Ag Summit on Jan. 10, 2014 at the Holiday Inn in Wilsonville, OR. We are very pleased to welcome Dr. Sherri Noxel, Director of the Austin Family Business Program at Oregon State University College of Business as our Keynote speaker.