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		<title>Dealing with difficult people</title>
		<description>Discuss Dealing with difficult people</description>
		<link>http://www.oregonbusiness.com/guest-blogs/4594-dealing-with-difficult-people?device=xhtml</link>
		<lastBuildDate>Sat, 18 May 2013 16:38:55 +0000</lastBuildDate>
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			<title>Hey Tom</title>
			<link>http://www.oregonbusiness.com/guest-blogs/4594-dealing-with-difficult-people?device=xhtml#comment-1002</link>
			<description><![CDATA[I commented and then saw who wrote this article! More for us to talk about now... Bob]]></description>
			<dc:creator>Bob Lieberman www.cultivatingcreativity.net</dc:creator>
			<pubDate>Sat, 18 Dec 2010 18:38:30 +0000</pubDate>
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			<title>Needs</title>
			<link>http://www.oregonbusiness.com/guest-blogs/4594-dealing-with-difficult-people?device=xhtml#comment-1001</link>
			<description><![CDATA[Just putting a plug for listening to listening to NEEDS. People will tell you a lot about their position (a bargaining stance), and their preferred outcome (a suggested course of action). But it takes some reframing and exploring to elicit what their real needs are. Frequently the conflicted parties have common needs and simply have arrived at conflicting approaches to meeting them. When the conversations become safe enough (and that's the facilitator's job), people are usually willing to express their needs. It's just a small step from that vulnerable place to their being willing to collaborate on getting their needs met together rather than in conflict. This may sound too simplistic, and yes there are conflicting needs, but you'd be surprised how narrow their scope is compared to the needs conflicted parties have in common.]]></description>
			<dc:creator>Bob Lieberman www.cultivatingcreativity.net</dc:creator>
			<pubDate>Sat, 18 Dec 2010 18:37:29 +0000</pubDate>
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