You most assuredly do not control or direct your boss. Nor do you staff him or her. To attempt to engage in any of the standard management behaviors toward your boss is, by definition, insubordinate. Your goal is to be effective, and leadership expert Tom Cox explains how to do that.
The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. Here’s the three-stage “Listen – Redirect – Empower” formula Tom Cox teaches to CEOs (and managers) on how to handle complaints and suggestions most effectively.