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Building a better customer experience | Print |  Email
Contributed Blogs
Friday, May 09, 2014

BY TOM COX | OB BLOGGER

050914 thumb coxTo give customers better experiences, business owners need to understand the stories customers tell themselves about interacting with a given company.

 
Protecting your business from cybercrime | Print |  Email
Business tips
Monday, May 05, 2014
050614 thumb heartbleedBY DON MORRISON | OB GUEST CONTRIBUTOR

While the technology renaissance we have gone through has certainly benefited consumers and businesses alike, it’s also brought a new vulnerability with it – the emergence of cybercrime.

 
Don't reorganize. Fix the fundamentals instead | Print |  Email
Contributed Blogs
Thursday, April 24, 2014
.04.25.14 thumb fundamentalsBY TOM COX | OB BLOGGER

Too many of us in business choose to reorganize rather than fix underlying issues.

 
Car ignition recalls and lean product design | Print |  Email
Contributed Blogs
Friday, April 11, 2014
04.11.14 thumb gm-gettyTOM COX | OB BLOGGER

The auto industry is starting to share more costs across manufacturers for complex and challenging design work, like new transmission design, and certain new engine technologies. What we’re not yet seeing is wholesale outsourcing of “unavoidable waste” components to specialist companies.

 
How to handle the unexpected | Print |  Email
Contributed Blogs
Friday, March 28, 2014
03.28.14 thumb disasterBY TOM COX | OB BLOGGER

The next mysterious (or disastrous) event could be one that you or your team might suddenly need to respond to, probably under intense scrutiny.

 
How to help your staff solve their own problems | Print |  Email
Contributed Blogs
Friday, March 21, 2014
03.21.14 thumb coxcoffeeTOM COX | OB BLOGGER

During a recent talk to HR Directors, I asked if they saw leaders trying to solve every problem, instead of delegating to and empowering staff. Every head nodded. Every single one.

 
Tech makes the world go round | Print |  Email
Contributed Blogs
Thursday, March 20, 2014
03.20.14 thumb internetBY JASON NORRIS | GUEST BLOGGER

I don’t think anyone can (or should) remember what it was like to get things done without the internet. This milestone in technology has certainly benefited brick-and-mortar companies and subsequently launched a new era of businesses.

 
Leader's bookshelf | Print |  Email
Contributed Blogs
Friday, March 14, 2014
02.06.14 BooksBY TOM COX | OB BLOGGER

Five books that will make you a better leader.

 
State of your personal union | Print |  Email
Business tips
Friday, February 07, 2014
4 01.07.14 Thumbnail LeadershipManBY TOM COX | OB BLOGGER

President Obama's State of the Union address held lessons for all leaders.

 
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Screen shot 2014-10-02 at 11.17.21 AMMore than 5,500 employees from 180 organizations throughout the state participated in the 100 Best Nonprofits to Work for in Oregon project.


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