The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. Here’s the three-stage “Listen – Redirect – Empower” formula Tom Cox teaches to CEOs (and managers) on how to handle complaints and suggestions most effectively.
High gas prices have been in the news constantly this spring. For weeks, as Oregon has experienced soaring gas prices, the blogosphere has been awash in claims that refineries are fixing prices. Turns out, the paranoid among us could be right.
Steve was on the brink of being fired. At best, he would be stripped of his coveted management role and revert to being a staffer — as he had been for over a decade. It wasn’t clear if he would ever get another shot at promotion. And it was my job to save him. The diagnosis was easy — Steve was ungrateful. And ungrateful bosses create bad performance.