Blogs

Protect your business' reputation: Know yourself

051314 thumb reputationBY CASEY BOGGS

This past quarter, we’ve seen an increase in business leaders contacting us concerned about their company’s reputation.

Building a better customer experience

BY TOM COX | OB BLOGGER

050914 thumb coxTo give customers better experiences, business owners need to understand the stories customers tell themselves about interacting with a given company.

Protecting your business from cybercrime

050614 thumb heartbleedBY DON MORRISON | OB GUEST CONTRIBUTOR

While the technology renaissance we have gone through has certainly benefited consumers and businesses alike, it’s also brought a new vulnerability with it – the emergence of cybercrime.

Don't reorganize. Fix the fundamentals instead

.04.25.14 thumb fundamentalsBY TOM COX | OB BLOGGER

Too many of us in business choose to reorganize rather than fix underlying issues.

Car ignition recalls and lean product design

04.11.14 thumb gm-gettyTOM COX | OB BLOGGER

The auto industry is starting to share more costs across manufacturers for complex and challenging design work, like new transmission design, and certain new engine technologies. What we’re not yet seeing is wholesale outsourcing of “unavoidable waste” components to specialist companies.

How to handle the unexpected

03.28.14 thumb disasterBY TOM COX | OB BLOGGER

The next mysterious (or disastrous) event could be one that you or your team might suddenly need to respond to, probably under intense scrutiny.

How to help your staff solve their own problems

03.21.14 thumb coxcoffeeTOM COX | OB BLOGGER

During a recent talk to HR Directors, I asked if they saw leaders trying to solve every problem, instead of delegating to and empowering staff. Every head nodded. Every single one.

Tech makes the world go round

03.20.14 thumb internetBY JASON NORRIS | GUEST BLOGGER

I don’t think anyone can (or should) remember what it was like to get things done without the internet. This milestone in technology has certainly benefited brick-and-mortar companies and subsequently launched a new era of businesses.

Leader's bookshelf

02.06.14 BooksBY TOM COX | OB BLOGGER

Five books that will make you a better leader.