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|Articles - April 2011|
|Wednesday, March 23, 2011|
It’s tax time again, unless you happen to be one of the thousands of Oregonians who don’t pay taxes.
The most recent in-depth study of the state’s tax collection systems (conducted in 2009 and based on 2006 collections) found an estimated $1.25 billion annual gap between the amount owed and the amount paid. That translates to an 18% failure rate, in a state that relies heavily on income taxes to fund services because of the lack of a sales tax — and where under-the-table service providers have been known to thrive by undercutting taxpaying competitors. By comparison, California’s tax gap rate is estimated to be 11%.
A Secretary of State’s office audit released in August 2010 identified 66,000 obvious scofflaws who filed federal tax returns but blew off state taxes without getting caught. The audit criticized the Oregon Department of Revenue (DOR) for relying on “cumbersome and limited” technology, missing opportunities due to non-comprehensive systems and failing to act in a timely manner.
DOR director Elizabeth Harchenko, a 36-year veteran of the department who recently announced her impending retirement, says her team has responded by setting tight deadlines for contacting taxpayers, setting up a phone system to avoid phone tag, increasing the percentage of employees who work on collections, sharing more information with other state agencies and working with more private companies that specialize in financial data. The Legislature authorized 35 new staff hires two years ago to focus on collections, and Harchenko says those employees brought in $38.5 million in owed revenue.
But there’s only so much you can do with outdated technology that’s a mish-mash of systems. “We have 70-80 big systems and about 220-250 little ones developed over time but not strategically,” says Harchenko. The largest system, to track accounting, is also the oldest, developed in the late 1980s. “Do you remember gray screens with green flashing digits? That’s what our staff are working with.”
Harchenko and her team recently prepared a request for proposals for a “massive technology upgrade” over three to five years, at an estimated cost of $100 million. “We would see a huge increase in productivity,” she says. “The system would pay for itself pretty quickly… We can’t continue to do things the way we’ve done them.”
Wednesday, August 19, 2015
BY AMY MILSHTEIN
Training, from the mundane to the sublime, bolsters companies and workers in an uncertain world.
Wednesday, September 30, 2015
BY KIM MOORE
Oregon Business magazine’s seventh annual 100 Best Nonprofits to Work For project attracted more than 150 nonprofits from around the state from a variety of sectors, including social services and environmental advocacy. More than 5,000 employees and volunteers filled out the survey, rating their satisfaction with work environment, mission and goals, career development and learning, benefits and compensation, and management and communications.
Wednesday, August 05, 2015
BY KEN MAES
A huge migration from Northern California has contributed to average 16% growth per year since 1990.
Tuesday, September 08, 2015
BY LINDA BAKER
Alan Lehto, TriMet's director of policy & planning, shares a few thoughts on ride sharing and more nimble bus services.
Thursday, August 27, 2015
BY LINDA BAKER
How do you put a baby on the cover of a business magazine without it looking too cutesy?
Thursday, September 10, 2015
BY JACOB PALMER | DIGITAL NEWS EDITOR
The Oregon Office of Economic Analysis released a report on the vitality of rural Oregon this week. Media reports focused on the number of Californians moving to the "Timber Belt," but the document contained other interesting insights regarding regional challenges and successes.
Wednesday, August 19, 2015
BY JACOB PALMER
Live, Work, Play wit the CEO of Ruby Receptionists.
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Engaging employees and customers along the way.
After first visiting as tourists, entrepreneurs relocate to Oregon and spur economic growth.
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Promoting from within its own ranks, PacificSource Health Plans has tapped Tony Kopki to head its commercial lines of business in Oregon, Idaho and Montana. In his new role as Vice President of Commercial Programs, Kopki will provide strategic, product and market leadership for PacificSource’s commercial programs.
Thomson brings 25 years of healthcare experience in provider relations, sales, marketing and communications.