Profiles of the 2011 100 Best Companies to Work For in Oregon

| Print |  Email
Articles - March 2011
Tuesday, March 01, 2011

BY JON BELL

0311_Ruby_01
Rachel Shelton (front), Jewel Miller (at right) and other employees at Ruby Receptionists strike a tree pose during a company yoga session, just one of the many perks for those who work at the 8-year-old virtual receptionist company.
0311_Ruby_02
When customers give positive feedback, Ruby Receptionists employees add the kudos — and their own personal designs — to company compliment books.
0311_Ruby_03
Stacey Thompson plucks a banjo at Ruby Receptionists. One of the things employees appreciate about working at Ruby is that they still have time for creative side projects like playing in bands or making movies.
0311_Ruby_04
Jill Nelson, president of Ruby Receptionists, says she and a friend chose the retro name Ruby because it harkens back to a time when friendly, personal service was the norm. // Photos by Eric Näslund
Jill Nelson herself admits it: sitting at a desk, answering phones all day long — being a receptionist — is not traditionally a fun job.

But the founder and president of RUBY RECEPTIONISTS (NO. 2 BEST MEDIUM COMPANY), a virtual answering service in Portland with more than 1,000 business clients across the nation, says that core values like “foster happiness” and “practice wowism” truly permeate her company, leading to satisfied clients and smiling employees.

“People who like making people’s days do a great job here,” says Nelson, who started Ruby in 2003 as one of its three original receptionists.

The receptionists at Ruby — there are 40 now, as well as 20 other employees — pride themselves on their mix of professionalism and good cheer. It’s a blend that helps drive the company and make it a good place to work. The average Ruby receptionist makes about $14 an hour, gets health benefits at 32 hours and, new last year, can participate in the company’s 401(k) plan.

The relatively young staff, many of whom are involved in bands or films or other creative side projects, also have opportunities to grow professionally and personally within Ruby. And three years ago when employee morale seemed to sag, Nelson zeroed in on staffing shortages as the main culprit. The company has since stayed on top of its hiring needs, which has helped drive average employee longevity up from 275 days to 521.

Nelson is also a big believer in celebrating her company’s success with those who help make it happen. For Ruby Receptionists, which doubled its revenues in 2010 to $3.9 million, it means company parties that Nelson herself calls legendary.

“I think you really want to create an environment where employees feel rewarded and treated well,” she says, “one where, if it ever did get hard for us, our staff would be right there with us.”



 

Comments   

 
Gern Blenston
+1 #1 Great Photos!Gern Blenston 2011-03-12 10:23:03
Whoever this Eric Naslund guy is, his work just rocks! The one of Matt Lonsbury is just epic.
Quote | Report to administrator
 

More Articles

Beneath the Surface

May 2015
Thursday, April 23, 2015
0515-goodhacker01 250pxwBY LINDA BAKER

On April 1 I attended a forum at the University of Portland on the sharing economy. The event featured panelists from Lyft and Airbnb, as well as Portland Mayor Charlie Hales. Asked about the impact of tech-driven sharing economy services. Hales said the new business models are reshaping the landscape. “But,” he added, “I don’t pretend to understand how a lot of this [technology] works.” 


Read more...

Photo Diary: Forest Grove Farmers Market

The Latest
Thursday, May 14, 2015
IMG 8469BY JASON E. KAPLAN | STAFF PHOTOGRAPHER

There are more than 160 farmers markets in Oregon, contributing an estimated $50 million in sales, according to the Oregon Farmers Markets Association. We checked in on the Forest Grove market, which for several years has brought local produce and food vendors to Main Street in the center of town.


Read more...

5 questions for Flywheel CEO Rakesh Mathur

The Latest
Wednesday, April 29, 2015
FW splashBY JACOB PALMER | DIGITAL NEWS EDITOR

Portland is awash in rideshare options. We ask the head of Flywheel what sets his app apart.


Read more...

Celestial Eats

May 2015
Monday, April 27, 2015
BY JACOB PALMER AND EILEEN GARVIN

A power lunch at Solstice Wood Fire Cafe & Bar.


Read more...

5 highlights from the Angel Oregon Showcase

The Latest
Thursday, April 23, 2015
IMG 5069BY JACOB PALMER | DIGITAL NEWS EDITOR

The entrepreneurial spirit was alive and well at the Oregon Angel showcase, an annual event for angel investors and early stage entrepreneurs.


Read more...

Short Shrift:The threat of just-in-time scheduling

May 2015
Monday, April 27, 2015
BY AMY MILSHTEIN

Companies can benefit when they use software to meet staffing requirements and address employees' family and life commitments.


Read more...

Up in the Air

June 2015
Friday, May 22, 2015
BY ANNIE ELLISON

Portland tech veteran Ben Berry is leaving his post as Portland’s chief technology officer for a full-time role producing unmanned aerial vehicles (UAVs) aimed at first responders and the military. Berry’s AirShip Technologies Group is poised to be on the ground floor of an industry that will supply drones to as many as 100,000 police, fire and emergency agencies nationwide. He reveals the plan for takeoff.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS