Sponsored by Lane Powell

Profiles of the 2011 100 Best Companies to Work For in Oregon

| Print |  Email
Articles - March 2011
Tuesday, March 01, 2011

BY JON BELL

0311_Ruby_01
Rachel Shelton (front), Jewel Miller (at right) and other employees at Ruby Receptionists strike a tree pose during a company yoga session, just one of the many perks for those who work at the 8-year-old virtual receptionist company.
0311_Ruby_02
When customers give positive feedback, Ruby Receptionists employees add the kudos — and their own personal designs — to company compliment books.
0311_Ruby_03
Stacey Thompson plucks a banjo at Ruby Receptionists. One of the things employees appreciate about working at Ruby is that they still have time for creative side projects like playing in bands or making movies.
0311_Ruby_04
Jill Nelson, president of Ruby Receptionists, says she and a friend chose the retro name Ruby because it harkens back to a time when friendly, personal service was the norm. // Photos by Eric Näslund
Jill Nelson herself admits it: sitting at a desk, answering phones all day long — being a receptionist — is not traditionally a fun job.

But the founder and president of RUBY RECEPTIONISTS (NO. 2 BEST MEDIUM COMPANY), a virtual answering service in Portland with more than 1,000 business clients across the nation, says that core values like “foster happiness” and “practice wowism” truly permeate her company, leading to satisfied clients and smiling employees.

“People who like making people’s days do a great job here,” says Nelson, who started Ruby in 2003 as one of its three original receptionists.

The receptionists at Ruby — there are 40 now, as well as 20 other employees — pride themselves on their mix of professionalism and good cheer. It’s a blend that helps drive the company and make it a good place to work. The average Ruby receptionist makes about $14 an hour, gets health benefits at 32 hours and, new last year, can participate in the company’s 401(k) plan.

The relatively young staff, many of whom are involved in bands or films or other creative side projects, also have opportunities to grow professionally and personally within Ruby. And three years ago when employee morale seemed to sag, Nelson zeroed in on staffing shortages as the main culprit. The company has since stayed on top of its hiring needs, which has helped drive average employee longevity up from 275 days to 521.

Nelson is also a big believer in celebrating her company’s success with those who help make it happen. For Ruby Receptionists, which doubled its revenues in 2010 to $3.9 million, it means company parties that Nelson herself calls legendary.

“I think you really want to create an environment where employees feel rewarded and treated well,” she says, “one where, if it ever did get hard for us, our staff would be right there with us.”



 

Comments   

 
Gern Blenston
+1 #1 Great Photos!Gern Blenston 2011-03-12 10:23:03
Whoever this Eric Naslund guy is, his work just rocks! The one of Matt Lonsbury is just epic.
Quote | Report to administrator
 

More Articles

Thy neighbor's house

March 2015
Friday, February 20, 2015
BY LINDA BAKER | OB EDITOR

Vacasa may lack the name recognition of Airbnb. But not for long.


Read more...

Uncertainty about convention center hotel could cost Portland an NBA All-Star Game

The Latest
Wednesday, February 18, 2015
463545460BY JACOB PALMER | OB DIGITAL NEWS EDITOR

NBA commissioner: "I would love to end up having an All-Star Game in Portland. It's really just a function of ensuring that we can fit in town."


Read more...

Game On

March 2015
Wednesday, February 25, 2015
BY LINDA BAKER | OB EDITOR

The big news at Oregon Business is we’re getting a ping pong table. After reading the descriptions of the 2015 100 Best Companies to Work For in Oregon, a disproportionate number of which feature table tennis in the office, I decided it was time to bring our own workplace into the 21st century. It was a tough call, but it’s lonely at the top, and someone has to make the hard decisions.


Read more...

Convention Wisdom

February 2015
Monday, January 26, 2015
BY KIM MOORE

After more than a decade of wrangling, construction on a convention center hotel in Portland is slated to start this summer. But debate over project financing continues.


Read more...

Ski traffic

Linda Baker
Tuesday, January 20, 2015
0121-skiway-thumbBY LINDA BAKER | OB EDITOR

A place-based multimodal transportation plan for Mt. Hood is long overdue.


Read more...

Transportation Fairness Alliance holds demonstration in Pioneer Square

The Latest
Wednesday, January 14, 2015
IMG 3367BY JACOB PALMER | OB DIGITAL NEWS EDITOR

Portland's cab companies urged city hall for consideration as officials weigh new rules for Uber and other ridesharing companies.


Read more...

The city as startup

Guest Blog
Wednesday, January 14, 2015
011415 citystartup-thumbBY NISHANT BHAJARIA | OP-ED CONTRIBUTOR

Startups in the growth phase are associated with a fresh infusion of capital — human and financial — a curiosity factor and products to disrupt the market and drive demand. Portland’s economy gives off the same aroma.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS