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|Articles - March 2011|
|Tuesday, March 01, 2011|
Page 2 of 7
BY JON BELL
But the founder and president of RUBY RECEPTIONISTS (NO. 2 BEST MEDIUM COMPANY), a virtual answering service in Portland with more than 1,000 business clients across the nation, says that core values like “foster happiness” and “practice wowism” truly permeate her company, leading to satisfied clients and smiling employees.
“People who like making people’s days do a great job here,” says Nelson, who started Ruby in 2003 as one of its three original receptionists.
The receptionists at Ruby — there are 40 now, as well as 20 other employees — pride themselves on their mix of professionalism and good cheer. It’s a blend that helps drive the company and make it a good place to work. The average Ruby receptionist makes about $14 an hour, gets health benefits at 32 hours and, new last year, can participate in the company’s 401(k) plan.
The relatively young staff, many of whom are involved in bands or films or other creative side projects, also have opportunities to grow professionally and personally within Ruby. And three years ago when employee morale seemed to sag, Nelson zeroed in on staffing shortages as the main culprit. The company has since stayed on top of its hiring needs, which has helped drive average employee longevity up from 275 days to 521.
Nelson is also a big believer in celebrating her company’s success with those who help make it happen. For Ruby Receptionists, which doubled its revenues in 2010 to $3.9 million, it means company parties that Nelson herself calls legendary.
“I think you really want to create an environment where employees feel rewarded and treated well,” she says, “one where, if it ever did get hard for us, our staff would be right there with us.”
Thursday, April 30, 2015
BY JACOB PALMER | DIGITAL NEWS EDITOR
Oregonians are scrambling to get their gardens in order for the summer. Here are three tips from landscaping and urban farming expert.
Thursday, May 14, 2015
BY JASON E. KAPLAN | STAFF PHOTOGRAPHER
There are more than 160 farmers markets in Oregon, contributing an estimated $50 million in sales, according to the Oregon Farmers Markets Association. We checked in on the Forest Grove market, which for several years has brought local produce and food vendors to Main Street in the center of town.
Wednesday, May 20, 2015
BY KIM MOORE | RESEARCH EDITOR
An earthquake would completely destroy many Oregon businesses, highlighting the urgent need for the private and public sectors to collaborate on shoring up disaster preparedness, said panelists at an Oregon Business breakfast summit today.
Friday, April 24, 2015
BY BEN DEJARNETTE | INVESTIGATEWEST
Timber companies and environmental groups take a stab at collaboration to boost logging and restoration in Oregon fires.
Monday, April 27, 2015
BY AMY MILSHTEIN
Companies can benefit when they use software to meet staffing requirements and address employees' family and life commitments.
Friday, March 27, 2015
BY COURTNEY SHERWOOD | Photos by Jason E. Kaplan
Pacific Seafood, one of the world’s largest processors, is rebranding as a more transparent and consumer-friendly operation. A controversial CEO and monopoly accusations from coastal fishermen complicate the tale.
Friday, March 27, 2015
BY JOE CORTRIGHT
The CRC is a cautionary tale about how we plan for, finance and invest in transportation infrastructure.
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Beaverton firm's business intelligence platform rivals that of industry heavyweights.
The Oregon Entrepreneurs Network (OEN) will be presenting its third annual Entrepreneurial Summit on Friday, June 5 at Castaway in Portland, Oregon.
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34 spots for food, 17 places to sip, and 7 sites to choose a brew beckon visitors.