Home Back Issues March 2011 Profiles of the 2011 100 Best Companies to Work For in Oregon

Profiles of the 2011 100 Best Companies to Work For in Oregon

| Print |  Email
Articles - March 2011
Tuesday, March 01, 2011
Article Index
Profiles of the 2011 100 Best Companies to Work For in Oregon
A workplace full of wowism
Serving up values and inspiration
Not workers but family
Sharing pain & gain
Success by everyday actions
The sky's the limit

BY JON BELL

0311_Ruby_01
Rachel Shelton (front), Jewel Miller (at right) and other employees at Ruby Receptionists strike a tree pose during a company yoga session, just one of the many perks for those who work at the 8-year-old virtual receptionist company.
0311_Ruby_02
When customers give positive feedback, Ruby Receptionists employees add the kudos — and their own personal designs — to company compliment books.
0311_Ruby_03
Stacey Thompson plucks a banjo at Ruby Receptionists. One of the things employees appreciate about working at Ruby is that they still have time for creative side projects like playing in bands or making movies.
0311_Ruby_04
Jill Nelson, president of Ruby Receptionists, says she and a friend chose the retro name Ruby because it harkens back to a time when friendly, personal service was the norm. // Photos by Eric Näslund
Jill Nelson herself admits it: sitting at a desk, answering phones all day long — being a receptionist — is not traditionally a fun job.

But the founder and president of RUBY RECEPTIONISTS (NO. 2 BEST MEDIUM COMPANY), a virtual answering service in Portland with more than 1,000 business clients across the nation, says that core values like “foster happiness” and “practice wowism” truly permeate her company, leading to satisfied clients and smiling employees.

“People who like making people’s days do a great job here,” says Nelson, who started Ruby in 2003 as one of its three original receptionists.

The receptionists at Ruby — there are 40 now, as well as 20 other employees — pride themselves on their mix of professionalism and good cheer. It’s a blend that helps drive the company and make it a good place to work. The average Ruby receptionist makes about $14 an hour, gets health benefits at 32 hours and, new last year, can participate in the company’s 401(k) plan.

The relatively young staff, many of whom are involved in bands or films or other creative side projects, also have opportunities to grow professionally and personally within Ruby. And three years ago when employee morale seemed to sag, Nelson zeroed in on staffing shortages as the main culprit. The company has since stayed on top of its hiring needs, which has helped drive average employee longevity up from 275 days to 521.

Nelson is also a big believer in celebrating her company’s success with those who help make it happen. For Ruby Receptionists, which doubled its revenues in 2010 to $3.9 million, it means company parties that Nelson herself calls legendary.

“I think you really want to create an environment where employees feel rewarded and treated well,” she says, “one where, if it ever did get hard for us, our staff would be right there with us.”



 

Comments   

 
Gern Blenston
+1 #1 Great Photos!Gern Blenston 2011-03-12 10:23:03
Whoever this Eric Naslund guy is, his work just rocks! The one of Matt Lonsbury is just epic.
Quote | Report to administrator
 

More Articles

A Complex Portrait: Immigration, Jobs and the Economy

November/December 2014
Wednesday, October 22, 2014
BY JOE ROJAS-BURKE & KIM MOORE

Oregon Business reports on the visa squeeze, the skills gap and foreign-born residents who are revitalizing rural Oregon.


Read more...

Reimagining education to solve Oregon's student debt and underemployment problems

News
Thursday, November 13, 2014
carsonstudentdept-thumbBY RYAN CARSON | OP-ED CONTRIBUTOR

How do we skill up our future technology workforce in a smart way to take advantage of these high-paying jobs? The answer shouldn’t focus only on helping people get a bachelor’s degree.


Read more...

I Know How You Feel

November/December 2014
Wednesday, October 22, 2014
BY JESSICA RIDGWAY

Most smartphones come equipped with speech recognition systems like Siri or Cortana that are capable of understanding the human voice and putting words into actions. But what if smartphones could do more? What if smartphones could register feeling?


Read more...

Semiconductor purgatory

News
Monday, October 06, 2014
roundup-logo-thumb-14BY LINDA BAKER | OB EDITOR

Intel's manufacturing way station; Merkley's attack dog; Diamond Foods gets into the innovation business.


Read more...

Woman of Steel

November/December 2014
Wednesday, October 22, 2014
BY LINDA BAKER

Tamara Lundgren tackles the challenges—without getting trampled.


Read more...

What I'm Reading

November/December 2014
Wednesday, October 22, 2014

Peter Lizotte at ACME Business Solutions and Roger Busse at Pacific Continental Bank share their favorite reads.


Read more...

Measure 91: What Oregon Businesses Need to Know

Contributed Blogs
Wednesday, October 15, 2014
91 thumbBY DIANE BUISMAN

Some common misconceptions employers have about marijuana.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS