Profiles of the 2011 100 Best Companies to Work For in Oregon

| Print |  Email
Articles - March 2011
Tuesday, March 01, 2011

BY JON BELL

0311_Ruby_01
Rachel Shelton (front), Jewel Miller (at right) and other employees at Ruby Receptionists strike a tree pose during a company yoga session, just one of the many perks for those who work at the 8-year-old virtual receptionist company.
0311_Ruby_02
When customers give positive feedback, Ruby Receptionists employees add the kudos — and their own personal designs — to company compliment books.
0311_Ruby_03
Stacey Thompson plucks a banjo at Ruby Receptionists. One of the things employees appreciate about working at Ruby is that they still have time for creative side projects like playing in bands or making movies.
0311_Ruby_04
Jill Nelson, president of Ruby Receptionists, says she and a friend chose the retro name Ruby because it harkens back to a time when friendly, personal service was the norm. // Photos by Eric Näslund
Jill Nelson herself admits it: sitting at a desk, answering phones all day long — being a receptionist — is not traditionally a fun job.

But the founder and president of RUBY RECEPTIONISTS (NO. 2 BEST MEDIUM COMPANY), a virtual answering service in Portland with more than 1,000 business clients across the nation, says that core values like “foster happiness” and “practice wowism” truly permeate her company, leading to satisfied clients and smiling employees.

“People who like making people’s days do a great job here,” says Nelson, who started Ruby in 2003 as one of its three original receptionists.

The receptionists at Ruby — there are 40 now, as well as 20 other employees — pride themselves on their mix of professionalism and good cheer. It’s a blend that helps drive the company and make it a good place to work. The average Ruby receptionist makes about $14 an hour, gets health benefits at 32 hours and, new last year, can participate in the company’s 401(k) plan.

The relatively young staff, many of whom are involved in bands or films or other creative side projects, also have opportunities to grow professionally and personally within Ruby. And three years ago when employee morale seemed to sag, Nelson zeroed in on staffing shortages as the main culprit. The company has since stayed on top of its hiring needs, which has helped drive average employee longevity up from 275 days to 521.

Nelson is also a big believer in celebrating her company’s success with those who help make it happen. For Ruby Receptionists, which doubled its revenues in 2010 to $3.9 million, it means company parties that Nelson herself calls legendary.

“I think you really want to create an environment where employees feel rewarded and treated well,” she says, “one where, if it ever did get hard for us, our staff would be right there with us.”



 

Comments   

 
Gern Blenston
+1 #1 Great Photos!Gern Blenston 2011-03-12 10:23:03
Whoever this Eric Naslund guy is, his work just rocks! The one of Matt Lonsbury is just epic.
Quote | Report to administrator
 

More Articles

3 trends in the garden business

The Latest
Thursday, April 30, 2015
gardenthumbBY JACOB PALMER | DIGITAL NEWS EDITOR

Oregonians are scrambling to get their gardens in order for the summer. Here are three tips from landscaping and urban farming expert.


Read more...

Photo Diary: Forest Grove Farmers Market

The Latest
Thursday, May 14, 2015
IMG 8469BY JASON E. KAPLAN | STAFF PHOTOGRAPHER

There are more than 160 farmers markets in Oregon, contributing an estimated $50 million in sales, according to the Oregon Farmers Markets Association. We checked in on the Forest Grove market, which for several years has brought local produce and food vendors to Main Street in the center of town.


Read more...

Oregon businesses face destruction from future earthquake

The Latest
Wednesday, May 20, 2015
htctthumb1BY KIM MOORE | RESEARCH EDITOR

An earthquake would completely destroy many Oregon businesses, highlighting the urgent need for the private and public sectors to collaborate on shoring up disaster preparedness, said panelists at an Oregon Business breakfast summit today.


Read more...

Fighting Fire With Fire

May 2015
Friday, April 24, 2015
BY BEN DEJARNETTE | INVESTIGATEWEST

Timber companies and environmental groups take a stab at collaboration to boost logging and restoration in Oregon fires.


Read more...

Short Shrift:The threat of just-in-time scheduling

May 2015
Monday, April 27, 2015
BY AMY MILSHTEIN

Companies can benefit when they use software to meet staffing requirements and address employees' family and life commitments.


Read more...

Emperor of the Sea

April 2015
Friday, March 27, 2015
BY COURTNEY SHERWOOD | Photos by Jason E. Kaplan

Pacific Seafood, one of the world’s largest processors, is rebranding as a more transparent and consumer-friendly operation. A controversial CEO and monopoly accusations from coastal fishermen complicate the tale.


Read more...

Epitaph for a Boondoggle

April 2015
Friday, March 27, 2015
BY JOE CORTRIGHT

The CRC is a cautionary tale about how we plan for, finance and invest in transportation infrastructure.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS