|| Print ||
|Articles - January 2010|
|Thursday, December 17, 2009|
The Sykes Enterprises call center in Milton-Freewater (pop. 6,600) is easily the city’s largest private employer, drawing about 520 workers from Umatilla County and Walla Walla across the border. So there was major concern in November when the company announced it expected to lay off 336 employees on Jan. 15.
“They’re certainly one of our largest employers,” says city manager Linda Hall. “They’re also in our top three for taxpayers. They’re a very integral part of our local economy. Any layoff at all is devastating; one this large would be very devastating.”
She compared a potential mass layoff at Sykes to the closing of the Fleetwood Travel Trailers in Pendleton, which took 415 jobs out of Eastern Oregon and had a depressing effect on local suppliers down to the drug stores, gas stations and other businesses that people tend to patronize in the town where they work.
But the concern following the Nov. 12 announcement fell short of panic because some local officials don’t believe Sykes will go through with the job cuts.
The spate of news reports included one alarming article from Tampa, Fla., where Sykes is headquartered: “For third time in 10 years, Sykes Enterprises layoffs threaten small Oregon farm town.” The headline refers to a false alarm in 2003, when Sykes twice threatened layoffs and announced its intent to close the call center. That never happened; Sykes drummed up new business and the call center stayed open.
Sykes depends on contracts that are often large enough to account for hundreds of workers. When those contracts come up for renewal, so do the jobs. Federal law requires companies to announce big layoffs at least 60 days in advance, which could be before the key contracts are renewed or renegotiated.
This seems like a volatile business to have as your most important employer — after all, Sykes closed its Klamath Falls call center, which employed about 450 at its peak, shortly after a similar layoff announcement. But Hall says Sykes is no more volatile than any typical big business, citing agriculture and wildly fluctuating prices for local alfalfa farmers.
The Community Action Program of East Central Oregon, the local Workforce Investment Act partner, has set a date for pre-layoff orientation, the first step in the state-funded dislocated worker program. But CAPECO director Deborah Hayward emphasizes that it’s in pencil. “We’re remaining very optimistic that Sykes will secure another account that will obliterate this layoff and we won’t have any layoffs,” she says.
Hall is also optimistic and told the Walla Walla Union-Bulletin she’s keeping “everything crossed.” But Sykes corporate spokeswoman Andrea Burnett doesn’t share the local optimism. She says employees have been given layoff notices and spoke only extremely vaguely about the odds of avoiding layoffs. “We continue to see demand for outsourcing solutions,” she says, adding that Sykes will help employees get access to transitional services in the event of a mass layoff.
When Sykes announced it was cutting back to about 80 employees at its Klamath Falls Center, local officials responded as if it were a warning bell. Trey Senn, executive director of the Klamath County Economic Development Association, and other partners from the county and the private sector probed Sykes about the future of the call center; the company admitted it was moving jobs overseas and would likely close. “Team Klamath,” as Senn calls it, spent the next two months rigorously recruiting a new company to take over the Sykes building and successfully replaced Sykes with another customer service company that picked up many of the Sykes employees and currently employs 550.
Team Klamath appears to be in stark contrast to Milton-Freewater, which may have forgotten to supplement “hope for the best,” with “prepare for the worst.”
UPDATE, Jan. 20: Sykes laid off 225 employees on Jan. 15. The company says about half of those employees live in Milton-Freewater. The rest live in Walla Walla, Wash.
Wednesday, September 30, 2015
BY KIM MOORE
Oregon Business magazine’s seventh annual 100 Best Nonprofits to Work For project attracted more than 150 nonprofits from around the state from a variety of sectors, including social services and environmental advocacy. More than 5,000 employees and volunteers filled out the survey, rating their satisfaction with work environment, mission and goals, career development and learning, benefits and compensation, and management and communications.
Tuesday, September 22, 2015
BY JASON NORRIS | CFA
On September 17, the much anticipated Fed decision was delivered and the equity markets haven't liked it.
Wednesday, September 30, 2015
The refugee crisis has put immigration and border issues on the front burner, in Europe and at home. In Oregon, attitudes toward illegal immigration haven’t changed dramatically since 2006.
Wednesday, August 19, 2015
BY GARY THILL | PHOTOS BY JASON E. KAPLAN
A storied institution climbs down from the ivory tower.
Wednesday, August 19, 2015
BY LINDA BAKER
In 2010 Vanessa Keitges and several investors purchased Portland-based Columbia Green Technologies, a green-roof company. The 13-person firm has a 200% annual growth rate, exports 30% of its product to Canada and received its first infusion of venture capital in 2014 from Yaletown Venture Partners. CEO Keitges, 40, a Southern Oregon native who serves on President Obama’s Export Council, talks about market innovation, scaling small business and why Oregon is falling behind in green-roof construction.
Monday, October 05, 2015
VIDEO BY JESSE LARSON
Profiling some of the organizations featured in the 2015 list.
Thursday, August 13, 2015
BY JACOB PALMER | DIGITAL NEWS EDITOR
Portland-based startup ImpactFlow recently announced a $5.7 million funding round. CEO and co-founder Tyler Foreman talks about matching businesses with nonprofits, his time at Intel and the changing face of philanthropy.
|The List: 100 Best Nonprofits to Work For in Oregon|
|Run, Nick, Run|
|100 Best Nonprofits: Working for equality inside and out|
|One Tough Mayor|
|Cream of the Crop|
|Fare Thee Well, Company Town|
|Hiring report disappoints|
|Phil Knight memoir: Coming spring 2016|
|2 out of 5 millennials pay for their news|
|Oregon's graying workforce|
|How much did Bernie Sanders raise in Q3?|
|Federal regulators OK Jordan Cove LNG terminal|
|Amazon to emulate parts of Uber's model|
Wage gaps and workforce shortages are threatening the quality of care and supports to Oregonians with intellectual and developmental disabilities. Who’s caring for those who care for our most vulnerable residents?
Engaging employees and customers along the way.
After first visiting as tourists, entrepreneurs relocate to Oregon and spur economic growth.
Over 300 attendees will gather to learn from 50+ regional leaders pushing the sustainability needle forward. GoGreen Portland offers a distinct platform of bringing people together across industries and sectors to build viable networks and cross-pollinate best practices throughout the regional business community.
Are you planning a meeting, party, gala, fundraiser, holiday party, golf tournament, retirement party, team building or birthday? You won’t want to miss this show to get hundreds of great ideas!
Promoting from within its own ranks, PacificSource Health Plans has tapped Tony Kopki to head its commercial lines of business in Oregon, Idaho and Montana. In his new role as Vice President of Commercial Programs, Kopki will provide strategic, product and market leadership for PacificSource’s commercial programs.