Home Back Issues April 2008 New Rules for the age of connectivity

New Rules for the age of connectivity

| Print |  Email
Archives - April 2008
Tuesday, April 01, 2008

{safe_alt_text}

In a world where business no longer happens during set hours and handheld mobile devices make most people instantly reachable, email correspondence seems to defy all conventions — a free-for-all of nonstop communication.

But some etiquette still exists, no matter how nebulous, says Jack Drexler, associate professor at the College of Business at Oregon State University. “The issue is always company specific,” he says. “Each should have its own norms, rules and expectations.”

For example, companies that want to convey a strong image of customer service might require that employees respond to certain types of emails within a specific time frame. But most companies never address the issue, allowing employees to use their own good judgment.

At the Empire Group, a Portland interactive agency specializing in web development, CEO Jonathon Hensley says he and his eight employees follow a loose 24-hour rule.

“It’s an unspoken window of time for getting back to the average, pressing email,” he says. “Not expecting an instantaneous response shows that a social etiquette still exists.”

In many cases, his own availability depends on the client, Hensley says. Especially when he’s out of the office.

“If I’m working with a client, they don’t want to hear that I’m not reachable,” he says. “Vacation is more about allowing myself to be on call and not sitting behind my desk.”

Daniel Wakefield Pasley, a self-employed writer and art director who lives in Portland, agrees that availability has become the norm, and he has no qualms about emailing or texting any vacationing colleague if money is on the line.

For him, the social etiquette lies with the person on the receiving end. “If you don’t want to be contacted,” he says “turn off your phone.”

And while the “off” button may send a clear, albeit temporary message, ultimately it’s worth defining the gray areas surrounding issues of availability and response times for both you and your employees.                           

LUCY BURNINGHAM


Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

Why I became an Oregon angel investor

Guest Blog
Monday, July 14, 2014
AngelInvestBY TERRY "STARBUCKER" ST. MARIE

I really didn’t know that much about angel investing, but I did know a lot about the entrepreneurial spirit.


Read more...

Updated: Disrupting innovation

News
Tuesday, July 08, 2014
070814 thumb disputive-innovationBY LINDA BAKER  | OB EDITOR

The New Yorker recently published a sharply worded critique of “disruptive innovation,” one of the most widely cited theories in the business world today. The article raises questions about the descriptive value of disruption and innovation  — whether the terms are mere buzzwords or actually explain today's extraordinarily complex and fast changing business environment. 

Update: We caught up with Portland's Thomas Thurston, who shared his data driven take on the disruption controversy.


Read more...

Salvage operation

June 2014
Thursday, May 29, 2014
BY JONATHAN FROCHTZWAJG

For Far West Fibers, one of Oregon's largest and oldest mixed-recycling companies, garbage alchemy has long been big business.


Read more...

The Scott Kveton affair

News
Wednesday, July 09, 2014
ScottKvetonBY LINDA BAKER | OB EDITOR

Scott Kveton, the CEO of Urban Airship is taking a leave of absence from the company. As the story continues to unfold, here’s our perspective on a few of the key players.


Read more...

Oversight? Or gaming the system?

News
Monday, July 14, 2014
AmazonBY VIVIAN MCINERNY | OB BLOGGER

Some people think Amazon’s winking eye logo is starting to look like a hoodwink.


Read more...

EPA Standards: A breath of fresh air for the region

News
Thursday, June 12, 2014
EPABY ANDREA DURBIN | OB GUEST BLOGGER

Last week, the Obama administration took an important and welcomed step in the effort to protect the health and well-being of all Oregonians by limiting carbon pollution from existing power plants.


Read more...

Risks & rewards of owning triple net investments

Contributed Blogs
Thursday, July 24, 2014
NNNinvestmentBY CLIFF HOCKLEY | OB GUEST CONTRIBUTOR

With the increasing retirements of Baby Boomers, a massive real estate shift has created a significant increase in demand for NNN properties. The result? Increased demand has triggered higher prices and lower yields.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS