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|Articles - November 2011|
|Wednesday, October 19, 2011|
Page 4 of 6
“Customers don’t want to answer a whole bunch of questions,” Lander says. “Companies will send out surveys to 100 customers and maybe three fill them out.”
Hively simplifies the feedback process into a few clicks: a smiley face for good customer service, a frown for frustration. The customer can offer more information but doesn’t have to. Employees can compete for higher customer satisfaction rates and managers can get a clearer sense of performance levels.
Two weeks after launching the beta version of the Hively site, Lander signed up an early partner: Expedia. It was such a surprising win at that stage that he called to make sure it wasn’t a joke. It wasn’t. Hively’s 1.0 version came out in September, and the seed fund cash has led to further investor interest. But Lander, who served as a heavy machine gunner with the Marines before he got into software, says he will only accept investments on his terms.
“When I started ShiftWise, I was 28 years old,” Lander says. “I was raising money off PowerPoint slides. That was cool, but I didn’t realize how much of my company I was giving away.”
This time around he intends to keep control over what he builds.
Thursday, March 27, 2014
BY MARY SPILDE | OP-ED CONTRIBUTOR
Community college career, technical and workforce programs present an opportunity to bring business and education together as never before.
Thursday, February 27, 2014
BY ERIC FRUITS
Because they have little chance of working for someone else, today’s teens need to be entrepreneurs. But, first, we must teach our teens that entrepreneurship starts small.
Thursday, March 20, 2014
BY JASON NORRIS | GUEST BLOGGER
I don’t think anyone can (or should) remember what it was like to get things done without the internet. This milestone in technology has certainly benefited brick-and-mortar companies and subsequently launched a new era of businesses.
Tuesday, March 25, 2014
BY VIVIAN MCINERNY | OB BLOGGER
Oregon is home not only to many fine writers but also several accomplished small publishers.
Thursday, April 03, 2014
BY OB STAFF
Learn how to green your workplace and lower your environmental footprint at the office. Oregon Business presents a two-hour "Greening Your Workplace" seminar on May 28th, 2014 at the Nines Hotel in Portland.
Tuesday, February 25, 2014
BY JOE ROJAS-BURKE | OB BLOGGER
The medical research enterprise wastes tens of billions of dollars a year on irrelevant studies. It’s time to fix it.
Tuesday, February 25, 2014
BY LINDA BAKER
A blueberry bush is a blueberry bush — except when it’s a blueberry tree.
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