DAILY MAIL: A good general rule is to not do what Time Warner Cable did when asking a departing customer to reconsider a request she never made.
DAILY MAIL: A good general rule is to not do what Time Warner Cable did when asking a departing customer to reconsider a request she never made.
Esperanza Martinez, from Orange County, California, was surprised to receive a note from the cable provider Monday trying to convince her not to cancel her service – a request she did not make in the first place. But she was even more surprised to discover that the missive pleading with her to stay with Time Warner was addressed to ‘C*** Martinez.’ Without a hint of irony, the note then went on to say that Time Warner ‘has been working on improvements to deliver better experience every day.’
When she finally got on the phone with Time Warner, she learned that the name change was made on February 12 – the same day she had a live chat with a customer service representative about a problem with her cable box.
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