Springfield call center offers innovative space

| Print |  Email
Saturday, July 01, 2006

SPRINGFIELD — It’s a bird…it’s a plane…it’s a cruise ship… No, it’s a call center. Coming to rest prominently by Interstate 5 in Springfield is the next generation in call sites: Royal Caribbean’s months-old customer care building, with an entrance shaped like a ship’s prow and an interior that boasts ample natural lighting, a spacious fitness center and a cafeteria that would keep Oregon’s most dogmatic vegetarians happy.

The company, which runs cruises all over North America and Europe, began staffing up in Springfield late last year and officially opened up this spring. At full employment, between 800 and 900 people will work there. Already 300 employees are on the site, the vast majority of them service reps, and they are arguably getting the most bang in Oregon for their starting wage bucks: $9.25 an hour (plus benefits). The U.S. Green Building Council recently granted the center LEED gold status for environmental efforts in construction. The layout conjures a cruise ship, with its whitewashed walls, huge portal-like windows, rainbowed tapestries, arching halls and a spiral staircase up to the cafeteria.

“A lot of our employees haven’t cruised yet so we wanted to give them the feeling,” says Lena Kostopulos, Royal Caribbean’s human resources director in Springfield.

A Royal Caribbean employee also collected cruise memorabilia, such as original first-class
china, that is scattered around the center. The motif extends to a collection of eerie mannequins donned in cruise staff wear at one end of the building.

Toward the end of employees’ first year, the company does give them a taste of the real thing with a free cruise. Customer rep Tina Walling, who recently sailed out of Los Angeles, reports that the similarities between the ship and her new home port were uncanny. “The ship was so big — kind of like the center — that I didn’t even get seasick.” In Springfield, she uses a personal trainer in the fitness center and is eating more salads. And that’s helping her keep that cheery phone voice for eight hours straight. “You can’t help but be in a better mood here,” Walling says. “They’ve gone all out.”

— Oakley Brooks

Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

ZoomCare rolls out new on-demand health clinics

News
Monday, March 02, 2015
zoomcarethumbBY KIM MOORE |  OB RESEARCH EDITOR

Portland-based healthcare provider ZoomCare said it plans to “remake American healthcare” by expanding its on-demand urgent care model to emergency, surgery, dental and primary care, among others.


Read more...

Closing the Gap: The two Oregons and the way forward

February 2015
Monday, January 26, 2015
BY JOE CORTRIGHT

"Nostalgia is not an economic strategy."


Read more...

Green Rush: Cashing in on legal marijuana

March 2015
Friday, February 20, 2015
BY COURTNEY SHERWOOD | OB CONTRIBUTOR

Marijuana is big business in Oregon, and it’s about to get bigger.


Read more...

The Human Factor

February 2015
Monday, January 26, 2015
BY BRIAN LIBBY

Matt French opens up South Waterfront.


Read more...

Meeting Facilities Perspective

March 2015
Tuesday, February 24, 2015
BY KIM MOORE | OB RESEARCH EDITOR

A conversation with Donna Earley, director of sales and marketing for the Salem Convention Center.


Read more...

Cache and Curry

March 2015
Monday, February 23, 2015
BY JACOB PALMER | OB DIGITAL NEWS EDITOR

Power Lunch at Swagat in Hillsboro.


Read more...

Raising the Stakes

February 2015
Monday, January 26, 2015
BY LINDA BAKER

The 2014 Bend Venture Conference set a record for the most cash, investments and prizes awarded at an angel conference in the Pacific Northwest. Investments in the six winning companies exceeded $1 million. The 11th annual conference was hosted by Economic Development of Central Oregon.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS