Home Archives July 2006 Springfield call center offers innovative space

Springfield call center offers innovative space

| Print |  Email
Saturday, July 01, 2006

SPRINGFIELD — It’s a bird…it’s a plane…it’s a cruise ship… No, it’s a call center. Coming to rest prominently by Interstate 5 in Springfield is the next generation in call sites: Royal Caribbean’s months-old customer care building, with an entrance shaped like a ship’s prow and an interior that boasts ample natural lighting, a spacious fitness center and a cafeteria that would keep Oregon’s most dogmatic vegetarians happy.

The company, which runs cruises all over North America and Europe, began staffing up in Springfield late last year and officially opened up this spring. At full employment, between 800 and 900 people will work there. Already 300 employees are on the site, the vast majority of them service reps, and they are arguably getting the most bang in Oregon for their starting wage bucks: $9.25 an hour (plus benefits). The U.S. Green Building Council recently granted the center LEED gold status for environmental efforts in construction. The layout conjures a cruise ship, with its whitewashed walls, huge portal-like windows, rainbowed tapestries, arching halls and a spiral staircase up to the cafeteria.

“A lot of our employees haven’t cruised yet so we wanted to give them the feeling,” says Lena Kostopulos, Royal Caribbean’s human resources director in Springfield.

A Royal Caribbean employee also collected cruise memorabilia, such as original first-class
china, that is scattered around the center. The motif extends to a collection of eerie mannequins donned in cruise staff wear at one end of the building.

Toward the end of employees’ first year, the company does give them a taste of the real thing with a free cruise. Customer rep Tina Walling, who recently sailed out of Los Angeles, reports that the similarities between the ship and her new home port were uncanny. “The ship was so big — kind of like the center — that I didn’t even get seasick.” In Springfield, she uses a personal trainer in the fitness center and is eating more salads. And that’s helping her keep that cheery phone voice for eight hours straight. “You can’t help but be in a better mood here,” Walling says. “They’ve gone all out.”

— Oakley Brooks

Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

South Waterfront's revenge

News
Thursday, July 24, 2014
MoodyAveBY LINDA BAKER | OB EDITOR

Remember the naysayers?  Those who called the South Waterfront aerial tram a boondoggle?  Those who rejoiced at the massive sell off of luxury condos at the John Ross and Atwater Place?


Read more...

Who said we should sell in May?

Contributed Blogs
Friday, July 18, 2014
BullMarketBY JASON NORRIS | OB GUEST CONTRIBUTOR

Back in May, we shared a common Wall Street quote about investing, “Sell in May and go away.” Fast forward to July and the most common question we have been getting from clients is, “When is the market pullback going to occur?”


Read more...

Portland rises

News
Monday, August 18, 2014

IMG 2551Portland is in the middle of another construction boom, with residential and office projects springing up downtown, in the Pearl and Old Town. OB Web Editor Jessica Ridgway documents the new wave.


Read more...

OB Video: Dress for Success

News
Wednesday, July 02, 2014
DFSOBY JESSICA RIDGWAY | OB WEB EDITOR

Dress for Success Oregon promotes the economic independence of disadvantaged women by providing professional attire, a network of support and career development tools.


Read more...

Managing family assets: The importance of planning ahead

News
Friday, August 22, 2014
Unknown-1BY CLIFF HOCKLEY |  OB GUEST CONTRIBUTOR

When business intersects with family, a host of  situations can arise. Without a clear vision and careful planning, hard-earned investments can become stressful burdens.


Read more...

Trends in business succession

News
Thursday, July 03, 2014
TrendsBY TED AUSTIN & MIKE BAELE | GUEST CONTRIBUTORS

The Office of Economic Analysis announced that Oregon is currently enjoying the strongest job growth since 2006. While this resurgence has been welcome, the lingering effects of the 2008 “Great Recession” continues to affect Oregon businesses, especially with regard to estate planning and business succession.


Read more...

Podcast: Interview with Steve Balzac

Contributed Blogs
Tuesday, August 19, 2014

082014BalzacBY TOM COX | OB BLOGGER

Tom Cox interviews Steve Balzac, author of "Organizational Psychology for Managers."


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS