Home Archives July 2006 Springfield call center offers innovative space

Springfield call center offers innovative space

| Print |  Email
Saturday, July 01, 2006

SPRINGFIELD — It’s a bird…it’s a plane…it’s a cruise ship… No, it’s a call center. Coming to rest prominently by Interstate 5 in Springfield is the next generation in call sites: Royal Caribbean’s months-old customer care building, with an entrance shaped like a ship’s prow and an interior that boasts ample natural lighting, a spacious fitness center and a cafeteria that would keep Oregon’s most dogmatic vegetarians happy.

The company, which runs cruises all over North America and Europe, began staffing up in Springfield late last year and officially opened up this spring. At full employment, between 800 and 900 people will work there. Already 300 employees are on the site, the vast majority of them service reps, and they are arguably getting the most bang in Oregon for their starting wage bucks: $9.25 an hour (plus benefits). The U.S. Green Building Council recently granted the center LEED gold status for environmental efforts in construction. The layout conjures a cruise ship, with its whitewashed walls, huge portal-like windows, rainbowed tapestries, arching halls and a spiral staircase up to the cafeteria.

“A lot of our employees haven’t cruised yet so we wanted to give them the feeling,” says Lena Kostopulos, Royal Caribbean’s human resources director in Springfield.

A Royal Caribbean employee also collected cruise memorabilia, such as original first-class
china, that is scattered around the center. The motif extends to a collection of eerie mannequins donned in cruise staff wear at one end of the building.

Toward the end of employees’ first year, the company does give them a taste of the real thing with a free cruise. Customer rep Tina Walling, who recently sailed out of Los Angeles, reports that the similarities between the ship and her new home port were uncanny. “The ship was so big — kind of like the center — that I didn’t even get seasick.” In Springfield, she uses a personal trainer in the fitness center and is eating more salads. And that’s helping her keep that cheery phone voice for eight hours straight. “You can’t help but be in a better mood here,” Walling says. “They’ve gone all out.”

— Oakley Brooks

Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

October surprise

News
Sunday, October 12, 2014
roundup-logo-thumb-14BY LINDA BAKER

Cylvia Hayes, tabloid vs. watchdog journalism and the looming threat of a Cascadia earthquake.


Read more...

Woman of Steel

November/December 2014
Wednesday, October 22, 2014
BY LINDA BAKER

Tamara Lundgren tackles the challenges—without getting trampled.


Read more...

Healthcare pullback

News
Thursday, November 20, 2014
112014-boehnercare-thumbBY JASON NORRIS | OB CONTRIBUTOR

Each month for Oregon Business, we assess factors that are shaping current capital market activity—and what they mean to investors. Here we take a look at two major developments regarding possible rollbacks of the Affordable Care Act (ACA).


Read more...

The Bookseller

November/December 2014
Wednesday, October 22, 2014
BY AMY MILSHTEIN

Everyone knows college is expensive, but a look at the numbers brings that into sharp — and painful — focus.


Read more...

Gone Girl

News
Monday, September 29, 2014
roundup-logo-thumb-14BY LINDA BAKER | OB EDITOR

Wehby disappears, Kitzhaber fails to disclose and Seattle gets bike share before Portland.


Read more...

100 Best Nonprofits announced

News
Thursday, October 02, 2014

100NP14logo4WebOregon Business magazine has named the sixth annual 100 Best Nonprofits to Work for in Oregon.


Read more...

The short list: 5 hot coffee shops for entrepreneurs

Contributed Blogs
Friday, November 14, 2014

CupojoeBY JESSICA RIDGWAY

Oregon entrepreneurs reveal their favorite caffeine hangouts.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS