Home Archives August 2008 CEO Strategies: Work the system before it works you

CEO Strategies: Work the system before it works you

| Print |  Email
Friday, August 01, 2008

SamCarpenter Sam Carpenter’s book describes the world as a collection of systems that can be fixed.

IN 2000, AT THE NADIR of his career — and possibly his life — Sam Carpenter found himself depressed, medicated, logging 100-hour workweeks and just days away from missing a payroll for his Bend telephone answering service, Centratel.

But then he had a midnight epiphany — literally.

“I looked at my business and realized I could not fix this big amorphous mass unless I could see it in pieces,” says Carpenter. “That night, for the first time, I saw it in pieces.”

Eight years later, Carpenter’s company generates more than $2 million annually and his 30 employees never miss a paycheck. Carpenter himself is healthy — he works just two hours a week — and he’s making more money in a month than he used to make all year.

The 58-year-old shares his secrets in his recent book, Work the System: The Simple Mechanics of Working Less and Making More. (Find out more at www.workthesystem.com.)

To him, the world is full of linear systems, and if you can see the world — or your business — as a collection of systems, then you can isolate the dysfunctional ones, fix them, and put them back into the mix.

“What people have to get is that their business is not a big holistic mass,” he says. “You have to look at it in a non-holistic way. Take it apart; fix the pieces that need fixing. If all the pieces are functioning perfectly, the end result is very good.”

Carpenter says small businesses need three essential components for success: a strategic objective; a list of general operating procedures; and a collection of working rules that outline how a particular system, say a sales presentation, is to work.

If one of those systems is malfunctioning, identify it, repair it and move on.

Carpenter also recommends paying close attention to the details of your life, but only those you can control.

“The things you can’t control,” he says, “just walk away.”

And, of course, always take a systems-based approach to business.

“Focus on one piece at a time,” Carpenter says, “because if you can focus on one piece, you sure as heck can fix one piece.”     

JON BELL


Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

Oregon Business wins awards

News
Monday, June 30, 2014

ASBPEOregon Business magazine won two silver awards for excellence in writing in the National American Society of Business Publication Editors Western region competition.


Read more...

When the employee is the customer

June 2014
Thursday, May 29, 2014
BY LINDA BAKER

In 2013, Gallup published a poll showing that 70% of U.S. employees were “disengaged” in their jobs, costing companies $450-$550 billion a year in poor performance.


Read more...

Attack of the Robin Sages

Contributed Blogs
Monday, July 07, 2014
070714 thumb linkedinfakesBY TOM COX | OB BLOGGER

Named after the 2010 experiment by Thomas Ryan, "Robin Sages" are fake social media profiles designed to encourage linking and divulging valuable information.


Read more...

Who said we should sell in May?

Contributed Blogs
Friday, July 18, 2014
BullMarketBY JASON NORRIS | OB GUEST CONTRIBUTOR

Back in May, we shared a common Wall Street quote about investing, “Sell in May and go away.” Fast forward to July and the most common question we have been getting from clients is, “When is the market pullback going to occur?”


Read more...

Portland: Where young people go to work?

News
Friday, June 06, 2014
UntitledBY KATIE AUSBURGER | OB GUEST CONTRIBUTOR

How to build a hipster-friendly work environment.


Read more...

OB Video: Oregon MESA

News
Thursday, June 26, 2014

ThumbOregon Business hosts an informal roundtable discussion about the Oregon MESA (Mathematics, Engineering, Science Achievement) program.


Read more...

Understanding Oregon medical marijuana dispensary tenants

News
Friday, June 13, 2014
061314 thumb grassrentBY CLIFF HOCKLEY | OB GUEST BLOGGER

This article summarizes the key considerations a building owner must keep in mind when thinking about leasing to a medical marijuana dispensary.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS