Home Archives August 2008 Prevent a tech disaster by preparing for the worst

Prevent a tech disaster by preparing for the worst

| Print |  Email
Friday, August 01, 2008

When an explosion last June knocked out 9,000 servers at The Planet, a Texas data center, 7,500 customers were affected. Though this level of disruption is rare, it provides a sobering reminder of how reliant businesses are on high tech, and if that technology suddenly fails how fast it can sink a business.

Prevention and disaster planning are key, say experts, to surviving a crash and keeping costs down over the long haul.

Businesses “can lose so much money when their servers go down,” says Gordon Ruby of Portland-based River City Technical Services. Websites that can’t be accessed can often immediately lose sales or advertising revenue, or billing or scheduling data. And productivity suffers. “You don’t want employees twiddling their thumbs,” says Ruby.

Smaller businesses likely don’t have IT experts on staff and a mid-size company might have a part-timer, but what if the circuitry goes haywire while they’re on vacation?

Whether it’s websites or hard drives holding vital business information, David Lechnyr of Oregon Tech Support in Eugene says businesses must prepare for a total technology meltdown  — and many don’t. When Lechnyr gets a call from frantic businesses, he often hears the same words: “Wow, I never realized how dependent we are.”

It’s what Geoff Birkemeier of Birkemeier Consulting in Tigard calls the Catch-22 of office technology management: If everything is working fine, many wonder why they are paying somebody to maintain it.

“People don’t realize they need it, until they need it,” he says.

Lechnyr says businesses can be out of operation for up to five days while the problem is fixed, and spend up to $10,000 in fees. It can cost thousands for emergency data-recovery services, too.

If you want to avoid technology holding your business hostage, start planning in advance:

1. Be choosey before hiring an IT consultant. Check references and make clear the needs of the business.

2. Spend a little extra on top-notch equipment. It’s less likely to crash.

3. Keep spare hardware nearby. Sometimes gear needs to be ordered, which can take weeks.

4. Always save data in several places. Consider services that automatically save information off-site.

5. Update your equipment and have it tested regularly.                   

JASON SHUFFLER




Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

Gone Girl

News
Monday, September 29, 2014
roundup-logo-thumb-14BY LINDA BAKER | OB EDITOR

Wehby disappears, Kitzhaber fails to disclose and Seattle gets bike share before Portland.


Read more...

Portland rises

News
Monday, August 18, 2014

IMG 2551Portland is in the middle of another construction boom, with residential and office projects springing up downtown, in the Pearl and Old Town. OB Web Editor Jessica Ridgway documents the new wave.


Read more...

Shipping News

September 2014
Tuesday, August 26, 2014
BY JENNIFER MARGULIS

In 2012 The Dalles, a city of some 14,400 located 75 miles east of Portland and often seen as the poor cousin to adjacent Hood River, completed a massive project to revitalize its dock.


Read more...

Gender Code

September 2014
Tuesday, August 26, 2014
BY COURTNEY SHERWOOD

Janice Levenhagen-Seeley reprograms tech.


Read more...

A Good Leap Forward

September 2014
Wednesday, August 27, 2014
BY AMY MILSHTEIN

Agriculture businesses ramp up to meet international demand as workforce and succession challenges loom.


Read more...

Is this employee right?

Contributed Blogs
Wednesday, August 13, 2014
081314 thumb employeefeelingsBY TOM COX | OB BLOGGER

When I say, “Your Employee is Always Right,” I do not mean “right about the facts,” but rather “right about how they feel” and “right about how they want to be led.”


Read more...

Downtime

September 2014
Wednesday, August 27, 2014
BY JESSICA RIDGWAY

How State Representative Julie Parrish (House District 37) balances life between work and play.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS