Home Archives August 2008 Prevent a tech disaster by preparing for the worst

Prevent a tech disaster by preparing for the worst

| Print |  Email
Friday, August 01, 2008

When an explosion last June knocked out 9,000 servers at The Planet, a Texas data center, 7,500 customers were affected. Though this level of disruption is rare, it provides a sobering reminder of how reliant businesses are on high tech, and if that technology suddenly fails how fast it can sink a business.

Prevention and disaster planning are key, say experts, to surviving a crash and keeping costs down over the long haul.

Businesses “can lose so much money when their servers go down,” says Gordon Ruby of Portland-based River City Technical Services. Websites that can’t be accessed can often immediately lose sales or advertising revenue, or billing or scheduling data. And productivity suffers. “You don’t want employees twiddling their thumbs,” says Ruby.

Smaller businesses likely don’t have IT experts on staff and a mid-size company might have a part-timer, but what if the circuitry goes haywire while they’re on vacation?

Whether it’s websites or hard drives holding vital business information, David Lechnyr of Oregon Tech Support in Eugene says businesses must prepare for a total technology meltdown  — and many don’t. When Lechnyr gets a call from frantic businesses, he often hears the same words: “Wow, I never realized how dependent we are.”

It’s what Geoff Birkemeier of Birkemeier Consulting in Tigard calls the Catch-22 of office technology management: If everything is working fine, many wonder why they are paying somebody to maintain it.

“People don’t realize they need it, until they need it,” he says.

Lechnyr says businesses can be out of operation for up to five days while the problem is fixed, and spend up to $10,000 in fees. It can cost thousands for emergency data-recovery services, too.

If you want to avoid technology holding your business hostage, start planning in advance:

1. Be choosey before hiring an IT consultant. Check references and make clear the needs of the business.

2. Spend a little extra on top-notch equipment. It’s less likely to crash.

3. Keep spare hardware nearby. Sometimes gear needs to be ordered, which can take weeks.

4. Always save data in several places. Consider services that automatically save information off-site.

5. Update your equipment and have it tested regularly.                   

JASON SHUFFLER




Have an opinion? E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

More Articles

Updated: Disrupting innovation

News
Tuesday, July 08, 2014
070814 thumb disputive-innovationBY LINDA BAKER  | OB EDITOR

The New Yorker recently published a sharply worded critique of “disruptive innovation,” one of the most widely cited theories in the business world today. The article raises questions about the descriptive value of disruption and innovation  — whether the terms are mere buzzwords or actually explain today's extraordinarily complex and fast changing business environment. 

Update: We caught up with Portland's Thomas Thurston, who shared his data driven take on the disruption controversy.


Read more...

Portland: Where young people go to work?

News
Friday, June 06, 2014
UntitledBY KATIE AUSBURGER | OB GUEST CONTRIBUTOR

How to build a hipster-friendly work environment.


Read more...

Attack of the Robin Sages

Contributed Blogs
Monday, July 07, 2014
070714 thumb linkedinfakesBY TOM COX | OB BLOGGER

Named after the 2010 experiment by Thomas Ryan, "Robin Sages" are fake social media profiles designed to encourage linking and divulging valuable information.


Read more...

Community colleges and sustainability

Contributed Blogs
Thursday, July 31, 2014
sustainabilityBY MARY SPILDE | OB GUEST CONTRIBUTOR

Faced with the aftermath of the “great recession,” increasing concern about the environment and dwindling family wage jobs, we have some very important choices to make about our future.


Read more...

Creating a culture of compliance

Business tips
Thursday, June 19, 2014
DataBY MONICA ENAND | GUEST CONTRIBUTOR

Nine tips for building habits among employees to respond when needed.


Read more...

Who said we should sell in May?

Contributed Blogs
Friday, July 18, 2014
BullMarketBY JASON NORRIS | OB GUEST CONTRIBUTOR

Back in May, we shared a common Wall Street quote about investing, “Sell in May and go away.” Fast forward to July and the most common question we have been getting from clients is, “When is the market pullback going to occur?”


Read more...

Oregon Business wins awards

News
Monday, June 30, 2014

ASBPEOregon Business magazine won two silver awards for excellence in writing in the National American Society of Business Publication Editors Western region competition.


Read more...
Oregon Business magazinetitle-sponsored-links-02
SPONSORED LINKS