Biz Tools
- Succession planning: Women face exit challenges...
A growing number of women business owners are being confronted with the challenges associated with exiting the businesses they have built — in short, making sure that their “baby” is in good hands. more >
- Marketing: Making use of customers' time on hold...
by Daniel Kehrer
Delivering sales and marketing messages on hold is an idea that’s been gaining momentum lately among small businesses. Sure, you want to avoid putting anyone on hold. But if you must, you might as well try to make the most of it. Why waste that time with sleepy music, radio stations (which carry someone else’s ads) or silence. Might as well use the opportunity to “tell and sell.” more >
 Office etiquette: Survey reveals employees' biggest pet peeves...
by Robin Doussard
Ever wonder why Harry hates coworker Sally? A recent survey of 2,318 employees conducted by Randstad USA gives us a few clues as to what really bugs us a work. more >
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